Customer Service Specialist Ingredients English and French

About the Role Fritz&Muller is recruiting for a Customer Service Representative for a major global player in the food industry. Based in the logistics heart of Europe, you will manage complex international accounts, requiring a deep understanding of the ingredients market and mastery of the English and French languages.

Key Responsibilities

• Supply Chain & Logistics: Manage order follow-ups and logistics documentation for high-volume accounts across Europe.
• System Management: Ensure data accuracy within SAP and manage client relationships through Salesforce.
• Multilingual Support: Handle all correspondence and negotiations in English and French.
• Administrative Excellence: Control documentation required by international authorities and clients.
• Problem Solving: Identify and resolve delivery or quality incidents efficiently.

Requirements

• Languages: Advanced/Bilingual English AND French (Mandatory).
• Industry Knowledge: Previous experience in the Food Ingredients sector is highly preferred.
• Software Skills: Advanced knowledge of SAP and Salesforce is essential.
• Back Office Background: Strong experience in administrative back-office functions.
• Logistics: Possession of a car and valid driver’s license to access the facility.

What We Offer

• A solid position in an expanding multinational organization.
• A professional environment that fosters long-term stability and growth.